IMPACT GROUP UK PRIVACY AND COOKIE POLICY Last updated: 22 August 2026
1. ABOUT THIS POLICY
Impact Group UK respects your privacy and is committed to protecting your personal information. This privacy and cookie policy explains how we collect, use, store and share personal information when you visit https://www.impactgroupuk.com, contact us, request a quotation or site survey, use IMPACTPRO CladIQ™, create an account, place an order, apply for a trade account, subscribe to marketing or otherwise deal with us.
For data-protection purposes, Impact Group UK is the controller of the personal information described in this policy. Contact details: Impact Group UK Website: https://www.impactgroupuk.com Email: sales@impactgroupuk.com Telephone: 0800 669 6306 Contact page: https://www.impactgroupuk.com/contact If your enquiry concerns your personal information, please mark it “Data Protection”.
2. THE INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Identity and contact information, including your name, job title, company, billing or delivery address, telephone number and email address.
• Project and enquiry information, including project names, tender references, site locations, drawings, room measurements, specifications, photographs, product selections and messages you send us.
• Order and transaction information, including products, quantities, delivery details, invoices, payments, refunds and account history. Payment-card information is normally handled directly by the payment provider selected at checkout; we do not normally receive or store complete card details.
• Account information, including login details, saved addresses, preferences and trade-account information.
• Website and technical information, including IP address, device and browser information, approximate location, pages viewed, referring pages, cookie identifiers and information about how you use the website.
• Marketing information, including your communication preferences and your interaction with emails or campaigns.
• Communications, including emails, telephone enquiries, contact-form submissions and records of customer-service conversations.
• Any other information you choose to provide to us. Please do not send us unnecessary special-category information, such as health, biometric, religious or political information, through the website or CladIQ™.
3. HOW WE COLLECT INFORMATION
We collect personal information:
• directly from you when you contact us, complete a form, request a quotation or survey, use CladIQ™, create an account, subscribe, or place an order;
• automatically through cookies and similar technologies when you use our website;
• from organisations involved in a project, such as your employer, contractor, consultant, architect, supplier or delivery contact;
• from payment providers, delivery companies and other service providers involved in fulfilling an order; and
• from publicly available sources where it is reasonable and lawful to do so. If you provide information about another person, you must have authority to provide it and should make this policy available to them.
4. HOW AND WHY WE USE PERSONAL INFORMATION
We use personal information only where we have a lawful basis. Our principal purposes and lawful bases are: Responding to enquiries and preparing quotations We use contact, company and project information to respond to enquiries, arrange surveys, provide technical guidance, prepare quotations and take steps requested before entering into a contract. Our lawful bases are taking steps at your request before a contract and our legitimate interests in managing commercial enquiries. Supplying products and services We use identity, contact, project, delivery and transaction information to process orders, arrange delivery, provide installation or project services, manage accounts, issue invoices, take payment and provide after-sales support. Our lawful bases are performance of a contract, taking steps before a contract and compliance with legal obligations. Operating IMPACTPRO CladIQ™ We use the information entered into CladIQ™ to calculate indicative material quantities, pricing, delivery requirements and take-off documents. CladIQ™ is an estimating and coordination tool; its output does not constitute a final site survey, installation specification or binding quotation. Room dimensions and calculation inputs are processed to provide the requested result. We do not intentionally retain those inputs beyond what is technically necessary unless you choose to save, export or submit the information, add calculated materials to a basket, proceed to checkout, request a quotation or otherwise provide the information to us. Our lawful bases are taking steps at your request before a contract and our legitimate interests in providing an efficient estimating service. CladIQ™ does not make decisions that produce legal or similarly significant effects about individuals. Managing customer and trade accounts We use account and transaction information to administer customer relationships, assess trade-account applications, maintain order histories and provide account services. Our lawful bases are contract, legal obligation and legitimate interests. Where credit checks are required, we will provide any additional information required at that time. Improving and securing our website and services We use technical, usage and communication information to operate the website, diagnose faults, prevent fraud and misuse, protect our systems, understand website performance and improve our products and services. Our lawful bases are legitimate interests, legal obligation and, where required for non-essential cookies, consent. Marketing We may send relevant information about our products, services, technical resources, projects and offers where you have consented or where the law otherwise permits us to contact you. For business contacts, we may also rely on legitimate interests where appropriate and subject to electronic-marketing rules. You can unsubscribe at any time by using the unsubscribe link in an email or contacting sales@impactgroupuk.com. Withdrawing from marketing does not affect essential service communications about an enquiry, account or order. Legal, regulatory and business administration We may use information to keep financial and business records, enforce agreements, manage complaints, establish or defend legal claims, cooperate with regulators or law-enforcement bodies, and meet tax, accounting, consumer-protection and other legal obligations.
5. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files stored on your device. Our website may use the following categories:
• Essential cookies: required for security, network management, accessibility, shopping baskets, checkout, account access and cookie-consent choices. These cannot be switched off through the cookie banner where they are necessary for the website to function.
• Functional cookies: support enhanced website functions and preferences.
• Analytics cookies: help us understand how visitors use the website and how it performs.
• Marketing cookies: help measure campaigns and show more relevant advertising where these services are enabled.
We use Wix to host and operate the website. Wix and connected service providers may place cookies or use similar technologies as described in the cookie settings displayed on the website. We do not activate non-essential cookies until consent has been obtained where consent is required. You can accept, decline or manage non-essential cookies through the banner. You can change your choice later through the Cookie Settings widget, if displayed, or through your browser settings. Blocking some cookies may affect certain website features. Cookie duration varies. Some cookies expire when you close your browser, while others remain for the period shown in the website’s cookie settings or until you delete them.
6. WHO WE SHARE INFORMATION WITH
Where necessary and lawful, we may share personal information with: • Wix and other website-hosting, ecommerce, communications, analytics, security and IT providers; • the payment provider you select at checkout; • delivery, courier, warehousing and logistics providers; • product manufacturers, distributors, subcontractors and installation partners where needed to fulfil an enquiry, order or project; • professional advisers, including accountants, insurers and legal advisers; • regulators, courts, law-enforcement bodies, tax authorities and other public authorities where required by law; and • a buyer, investor or adviser in connection with a genuine business sale, restructuring or transfer, subject to appropriate confidentiality safeguards. Service providers may use personal information only for the agreed service and under appropriate data-protection obligations. We do not sell personal information.
7. INTERNATIONAL TRANSFERS
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use safeguards required by UK data-protection law. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard. You may contact us for more information about the safeguards relevant to your information.
8. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, safety and dispute requirements. We generally apply the following periods:
• Unsuccessful or inactive enquiries and quotation records: normally up to 2 years after the last meaningful contact.
• Customer, order, contract, installation, invoice and payment records: normally 6 years after completion of the relevant transaction or business relationship, unless a longer period is needed for a warranty, dispute or legal obligation.
• Marketing records: until you unsubscribe, object or we determine that the information is no longer current or necessary.
• Website security and technical logs: for the period reasonably required for security, fault investigation and service operation.
• Cookie-consent records and cookies: for the applicable period shown in the cookie settings or as otherwise needed to demonstrate and respect your choices.
• CladIQ™ calculation inputs: only for the time technically necessary to return the calculation, unless you choose to save, export, submit or use them in connection with an enquiry, basket, checkout or order.
We may retain information for longer where required by law, where a claim is reasonably anticipated or where necessary to establish, exercise or defend legal rights. When information is no longer required, we delete it, anonymise it or securely restrict its use.
9. HOW WE PROTECT INFORMATION
We use appropriate technical and organisational safeguards designed to protect personal information from accidental or unlawful loss, misuse, alteration, disclosure or access. These include access controls, secure hosting and encrypted connections where appropriate. No internet service is completely secure. You are responsible for keeping any account password confidential and for telling us promptly if you believe your account or information has been compromised.
10. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, UK data-protection law gives you the right to:
• be informed about how your information is used;
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to processing based on legitimate interests or for direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where we rely on consent; and
• ask for human intervention where solely automated decision-making with legal or similarly significant effects applies.
These rights are not absolute and may be subject to legal exemptions. To exercise a right, email sales@impactgroupuk.com with the subject “Data Protection Request”. We may need to verify your identity. We normally respond within one month, although the law allows additional time for particularly complex requests. You will not normally have to pay a fee. We may charge a reasonable fee or refuse a request if it is manifestly unfounded or excessive, where the law permits.
11. COMPLAINTS
Please contact us first if you have concerns about how we use your information: Email: sales@impactgroupuk.com Telephone: 0800 669 6306 Contact page: https://www.impactgroupuk.com/contact You also have the right to complain to the Information Commissioner’s Office: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk/make-a-complaint/
12. THIRD-PARTY LINKS
Our website may link to websites operated by manufacturers, suppliers, professional bodies, social networks or other third parties. Those organisations control their own websites and personal-information practices. Please read their privacy policies before providing information to them.
13. CHILDREN
Our website, products and commercial services are not directed at children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
14. CHANGES TO THIS POLICY
We may update this policy to reflect changes to our services, providers or legal obligations. The latest version will be published on this page with the updated date. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals.
END OF POLICY